Account Manager

Role Summary:

The Account Manager (AM) role is the specialization area of our sales organization that focuses on growing customer wallet share within the HomeTown customer base by identifying, qualifying, and closing expansion opportunities. Reporting to the VP of Sales, you will conduct regular business reviews with accounts to add additional schools, sports and other departments with ticketing needs as well as partnership and new product offerings.

The AM will work closely with cross-functional teams such as Sales, Customer Success, Marketing and Product to ensure goal attainment and that our customers are experiencing excellent outcomes. A successful AM will possess both a customer success/service and sales background, to drive engagement with decision-makers and influencers within our existing top K-12 Accounts.

Duties:

• Drive expansion sales into existing accounts with a strong forecast and funnel management processes.
• Implement regular outbound campaigns on new product updates, partnering with Customer Success, Product and Marketing resources.
• Conduct data driven conversations to cultivate new product pipelines and upsell opportunities.
• Deliver commercial outcomes by running a consistent sales process and setting next step expectations and agreement negotiations with existing accounts.
• Understand customer use-cases and how they pair with HomeTown’s portfolio of internal and partner solutions in order to identify new upsell and cross-sale opportunities.
• Evaluate core usage trends and articulate value to show Hometown’s impact and provide strategic recommendations during business reviews.
• Network across different business units with each of your accounts, and multi-thread to identify and engage new organizational buyers.
• Operate internally as a liaison with cross-functional teams to share key customer feedback and insights to help improve future investments with sales, product and customer experience resources.
• Perform other duties and special projects as assigned.

Supervisory Responsibilities:

This position would act as an individual contributor and have no supervisory or direct reports responsibilities.

Preferred Education and Experience:

• Minimum 2 years of experience in Sales, Customer Success, or Customer Support.
• Excellent communication skills and the ability to transform customer conversations into business-driving relationships.
• Sales skills and the ability to analyze and cross-reference customer goals, usage, and product setup to create custom offers that work in their favor.
• Managing a full sales process from demand to close for install base of customers
• Building strong, trusting relationships with customers and internal stakeholders
• Time management skills, with the ability to manage and coordinate multiple projects simultaneously.
• Ability to function well in a high-paced and at times ever-evolving environment.
• Consult with various members of leadership to develop and implement an effective account-wide strategy that maximizes the value delivered by Hometown and our partners
• Proficient with Microsoft Office, GSuite or related software.

Physical Requirements:

• Must be able to remain stationary for a long period of time, including working on a computer.
• Position may also be required to travel to client sites or conferences. This could include standing and walking for prolonged periods of time, and while outdoors in various weather conditions.

This Job Description is meant to provide a summary of the typical responsibilities of the position, but may not be an exhaustive list of all responsibilities, duties and tasks.

Qualifications